Enhancing finance and administration using Microsoft Dynamics NAV

Case Study: Whistl

The Problem

Whistl, employing 1,500 employees with a turnover of £600m, are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels and Doordrop Media both in the UK and internationally. After a management buyout, a new finance system needed to be implemented to replace SAP within a very tight timescale. There were strategic objectives to streamline the finance team and increase efficiency through process automation.

Whisl Logo.

The Solution

Microsoft Dynamics NAV 2016 was the solution provided by Creative, in Burnham, with additional functionality provided by Document Capture, Document Output and Jet Enterprise. The solution covers general ledger, purchase ledger, sales ledger, items, customised billing process, fixed assets, cashbook, cash flow, intercompany, authorisation management and workflows.

The Outcome

Delivered to seventy full users, thirty five limited users, to two main trading companies, numerous sites including head office in Marlow and distribution hubs around the UK, Microsoft Dynamics NAV has really become the hub of the business.


“Creative were brought in at a crucial time for the business to rationalise and enhance the finance and administrative software using Dynamics NAV, in line with our strategic objectives. The concerns for the project were the timeframe for completion and the utilisation of the system by staff migrating from the existing platform.”

“Creative exceeded our expectations with their proactive thinking, commitment to delivery and support of the staff transition, ensuring that we not only delivered on time, but also within budget and to a high level of quality, expanding the capabilities of our people and our technology integration. The team at Creative ensured that this key element of our technology strategy was a success and added strength to our overall platform, whilst optimising the business services.”


IT Director, Whistl UK Limited