ChatGPT has taken the world by storm – and for good reason. This advanced AI-powered chatbot is capable of everything from answering simple questions to creating custom code.
Most notably for our customers, though, is how it’s enhancing existing solutions, such as Microsoft’s Business Central.
Whilst many fear ‘the robots are taking over’, it pays to look at things from a different perspective and embrace the benefits this new technology can bring to our lives. After all, it has been created to optimise our performance, not replace us.
What is ChatGPT?
ChatGPT has caused a huge stir since its launch at the end of 2022. This sophisticated language model uses AI and machine learning to perform various natural language processing tasks efficiently and accurately. It quickly became a hit with businesses across the globe thanks to its ability to be integrated into existing applications with ease, including Microsoft’s Business Central.
OpenAI’s API not only allows developers to integrate ChatGPT efficiently, but seamlessly too, with the option to tailor the model to suit their domain. We can expect to see big things from this software as it continues to develop in markets across the globe.
How could ChatGPT be used to enhance Business Central?
Business Central is a business management solution designed to streamline processes and increase productivity, whilst AI is used to enhance performance and automate tasks where possible. So naturally, the two go hand in hand.
Thanks to ChatGPT’s advanced natural language processing capabilities, it’s set to elevate Microsoft’s offering, automating business processes and assisting users with various tasks, including data entry and report generation.
So let’s explore 6 ways ChatGPT could enhance your Microsoft Business Central solution.
#1 Reporting
ChatGPT has the potential to be integrated with Business Central to extract unstructured data from various sources, such as emails and customer feedback, and generate text for financial reports, including income statements and balance sheets.
Automating reporting tasks will not only help your business save time and resources, but improve the accuracy of the reports by eliminating the risk of human error.
#2 Customer service
One of ChatGPT’s most popular uses is within customer service, and Business Central is no exception. Today’s user expects information on demand, so the prospect of having to wait for a response from another human is far from pleasing.
If Microsoft chooses to integrate ChatGPT into Business Central, users can expect a response in an instant. With the help of chatbots, users can interact with the system and access accurate information efficiently, whenever they need it.
#3 Email automation
Email automation has been around for years, proving to be a huge success among businesses in almost every industry. Whilst Business Central already simplifies the process by allowing users to use templates and send information and documents without having to leave the app, ChatGPT has the potential to take things a step further by automating the process completely.
#4 Predictive analysis
Whilst Business Central already leverages AI and machine learning to predict data and help businesses make better-informed decisions, ChatGPT has the potential to elevate this process by taking automation even further. For example, it could remove the need for users to refresh out-of-the-box models with updated data and analyse huge amounts of data more regularly to produce accurate results as and when required. It also has the potential to further enhance stock and sales forecasts, and if you’re a TV company, it’s likely you’ll be able to access accurate production budget predictions based on past budget information.
#5 Language Translation
Microsoft’s Business Central app offers users the ability to translate as the market requires. Now, ChatGPT is gearing up to simplify the process and offer real-time, accurate translations when the user requires them without the need for XLIFF files.
#6 Application Language (AL) Code
We’ve already seen some fantastic development capabilities from the Beta version of ChatGPT, which is able to write AL code at speed and support the development of extensions, reports, web services, APIs and more.
Of course, ChatGPT is still in the very early stages, so it could be a while until we see it fully integrated with software like Business Central. But one thing is certain: it will play a role in your business in some way or another in the very near future.
