ERP Services

ERP Services

About Our Services

At Creative, we make sure our solutions work for you. We focus on all aspects of systems analysis, design, implementation, training, ongoing management, and support so that your solution not only needs your expectation but exceeds it. We ensure that your IT strategy is matched with your perceived business goals. We help define the overall technological architecture to ensure that you can win in the competitive environment you encounter every day.

Services

Consultancy

We have a team of highly skilled Microsoft accredited business consultants with many years of experience in Microsoft Dynamics NAV. Our services include:
- Scoping and defining project objectives
- Implementation to suit your businesses needs
- Assistance in streamlining your business processes
- Assistance in ensuring long term business benefit

Our consultants have extensive organisational experience and a wealth of industry experience in sectors including Film and TV Production, Trade, Manufacturing, Finance, Media, Automotive, Information and Technology and Food Distribution. Our consultants will understand your business needs and help you to build a solution that exceeds your expectations.

Customisation

Our team of highly qualified and experienced system analysts and developers are able to fully exploit the configuration and integration capabilities of Microsoft Dynamics NAV and Sage products. We enable organisations to realise the benefits of working within one business management system with functionality tailored to meet their specific requirements.

We have a proven track record in customising Microsoft Dynamics NAV, developing complete add-on components and new modules since 2001 and for Sage since 1990.

We develop solutions by working closely with our customers to prepare detailed specification and design documents to ensure that it meets customer requirements. Our development services adhere to the proper development standards to ensure that the integrity of your system is maintained.

Training

We can train at your premises or at our offices. Although we believe that training is most effective if course participants are able to attend our offices, away from the distractions of their own office.

We also provide standard training courses at competitive rates that are most suitable for:
- New employees
- Staff that need a refresher course
- Expanding skills to other functional areas of the Microsoft Dynamics NAV or Sage systems

Our training courses comprise a mixture of standard product training, workshop environment, or one-off agendas for specific enhancement.

Upgrades

We provide a fast, efficient upgrade service that begins with a review of your system requirements and a review of any existing modifications you have in your current version of NAV or Sage. Where appropriate, we will replace existing modifications with new standard functionality to make further changes and future updates to your system easier to perform.

As part of our upgrade service, we will notify you of any new features that are available, integrate the selected new features and provide training to use the new NAV or Sage functional areas, as required.

Support

On-going support for your Dynamics or Sage system is provided by Creative as an on-going business partnership. Our support service is provided over the phone and on-line via Internet remote access facilities. It is designed to assist clients in the solution of problems arising from software faults.

Telephone support is obtained by logging a call via the Creative helpdesk who will attempt to diagnose and resolve your support issue over the phone. If your problem requires further investigation, it will be prioritised and allocated to a specialist consultant.