Support Services
Creative offers a wide range of support services that are tailor made to fit your business needs, whether you have a simple 5 user setup or a complex network of 500 users.
We are proud to be a Microsoft Gold Partner, with a team of individuals highly accredited in Microsoft Dynamics NAV (ERP), Windows Server, Exchange Server, SQL Server, SharePoint. We have long standing partnerships with HP, Sage, Panasonic, Motorola, & SonicWALL.
Our support contracts are designed to be flexible and cost effective, with a wealth of knowledge behind them. They offer unlimited telephone support and ‘over the Internet’ remote control of any PC, Server, or Apple Mac. In the unlikely even that we cannot resolve your problem from Creative, an accredited technical engineers will promptly visit your site.
Creative offers a wide range of support services that are tailor made to fit your business needs, whether you have a simple 5 user setup or a complex network of 500 users.
We are proud to be a Microsoft Gold Partner, with a team of individuals highly accredited in Microsoft Dynamics NAV (ERP), Windows Server, Exchange Server, SQL Server, SharePoint. We have long standing partnerships with HP, Sage, Panasonic, Motorola, & SonicWALL.
Our support contracts are designed to be flexible and cost effective, with a wealth of knowledge behind them. They offer unlimited telephone support and ‘over the Internet’ remote control of any PC, Server, or Apple Mac. In the unlikely even that we cannot resolve your problem from Creative, an accredited technical engineers will promptly visit your site.
Remote Support
For remote support please contact our support desks and when directed click on the image below:
For remote support please contact our support desks and when directed click on the image below:
click image above
Don’t have a support contract with Creative but want one?
Why not call our Sales Team on:
+44 (0)1628 610900
+44 (0)1628 610900
Dynamics Community Forum
Areas of Specialisation
- Microsoft Dynamics NAV
- Microsoft Windows Server 2008 & Below
- Microsoft Windows Small Business Server
- Microsoft Exchange Server 2007 & Below
- Microsoft SQL Server 2008 & Below
- Microsoft SharePoint
- HP Server & Client Hardware
- Internet Connectivity (ADSL, SDSL, Leased Lines)
- Network Security (Routers & Firewalls)
- Network Connectivity (Cabling, Switches, WiFi)
- Panasonic Telephony
- Sage Act!, 50, 100/MMS, 200
Logging Support Issues
If you have a support contract then Creative support is available Monday to Friday 9.00am to 5.30pm (excluding bank holidays):
VIA TELEPHONE - Speak with a support consultant from the relevant team (see numbers below). Calls are dealt with on a first come first serve basis and we aim to resolve issues on the first call. However, all support calls are logged and a call reference number issued - please ask for this number if it is not provided and quote it subsequently.
VIA FAX - For those customer who prefer, you may fax the details of your issue and any supporting information to us (see number below).
VIA EMAIL - Support emails are continuously monitored and we endeavor to contact you the same day. Please note for urgent issues you should contact us by telephone or fax.
PLEASE CALL THE APPROPRIATE SUPPORT DESK FOR HELP WITH YOUR ISSUE:
Business Solutions Support: ie Microsoft Dynamics NAV, Bespoke Software, Sage
If you have a support contract then Creative support is available Monday to Friday 9.00am to 5.30pm (excluding bank holidays):
VIA TELEPHONE - Speak with a support consultant from the relevant team (see numbers below). Calls are dealt with on a first come first serve basis and we aim to resolve issues on the first call. However, all support calls are logged and a call reference number issued - please ask for this number if it is not provided and quote it subsequently.
VIA FAX - For those customer who prefer, you may fax the details of your issue and any supporting information to us (see number below).
VIA EMAIL - Support emails are continuously monitored and we endeavor to contact you the same day. Please note for urgent issues you should contact us by telephone or fax.
PLEASE CALL THE APPROPRIATE SUPPORT DESK FOR HELP WITH YOUR ISSUE:
Business Solutions Support: ie Microsoft Dynamics NAV, Bespoke Software, Sage
Telephone:
Facsimile:
Email:
Facsimile:
Email:
Technical Solutions Support: ie Servers, Workstations, Networks, Email, Backup
Telephone:
Facsimile:
Email:
Facsimile:
Email:
Microsoft Dynamics NAV customers might find the following FAQ documents of interest:
Customer Source Access FAQ
Business Ready Enhancement Plan FAQ
Knowledge Base FAQ
Customer Source Access FAQ
Business Ready Enhancement Plan FAQ
Knowledge Base FAQ